Accessibility: If you are visually impaired, you may access this notice through your browser's audio reader.
Five & Done, LLC and its affiliates and subsidiaries (collectively, “Five & Done,” “we,” “us,” “our”) provide creative design and technology services. This Privacy Policy (“Privacy Policy”) describes how Five & Done collects, uses, and discloses personal information we collect online (e.g., through our websites, like fiveanddone.com (“Websites”)), through our products and services, as well as offline through in-person interactions (collectively, the “Services”). This Privacy Policy explains the types of personal information we collect, how we may use and disclose your personal information, and the privacy choices that you have with respect to how we handle your personal information.
Please note, most personal information Five & Done processes is collected on behalf of business owners or companies (each, a “Client”) that use our Services and their interactions with you through their use our Services. For more information on how a Client uses personal information, including information collected through the use of our Services, please refer to the applicable Client’s privacy policy or contact them directly. This Privacy Policy does not apply to any websites, products, or services offered by any company that we do not own or control or any individual that we do not employ or manage.
We may collect personal information from various sources, including:
We provide creative design and technology services. In that capacity we receive personal information from our Clients and process that information on behalf of our Clients. In other situations we receive personal information for our own use. The following provides examples of the type of information that we collect from you and how we use that information.
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Account Information and Information about Clients | We collect the name, and contact information, of our Clients and their employees with whom we interact. | We have a legitimate interest in contacting our Clients and communicating with them concerning normal business administration such as projects, services, and billing. |
| Client Information | We provide creative design and technology services. In that role we may receive personal information from one of our Clients. | When we receive personal information from one of our Clients in order to carry out a project or a service we process that information on their behalf. When we act in this capacity, our Client determines the purpose for which the information was collected and how we should use it. |
| Cookies and First Party Tracking | We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. | We have a legitimate interest in making our website operate efficiently. |
| Cookies and Third Party Tracking | We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. | Where required by law, we base the use of third party cookies upon consent. |
| Demographic Information | We collect personal information, such as your age or location. | We have a legitimate interest in understanding our users and providing tailored services. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. | We have a legitimate interest in understanding how you interact with our communications to you. |
| Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. | We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations. |
| Feedback/Support/Questions | If you provide us feedback, contact us for support or ask us a question, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We have a legitimate interest in receiving, and acting upon, your feedback or issues. |
| Mailing List | When you sign up for one of our mailing lists we collect your email address or postal address. | We share information about our products and services with individuals that consent to receive such information. We have a legitimate interest in sharing information about our products or services. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores. | We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices. |
| Surveys | When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party's privacy policy applies to the collection, use, and disclosure of your information. | We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization. |
| Website interactions | We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. | We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud. |
| Web logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. | We have a legitimate interest in monitoring our networks and the visitors to our websites. |
In addition to the information that we collect from you directly, or from our Clients, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
We may use and share Non-Identifiable Data (e.g., non-personal, de-identified information that cannot be used to identify you) for any lawful business purpose without any obligation or accounting to you. When we do so, we will take reasonable measures to ensure that the Non-Identifiable Data is not personally identifiable and cannot later be used to identify you.
In addition to the purposes and uses described above, we use information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you retain us to provide consulting services we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in understanding who our Clients are and what services we perform on their behalf. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
In addition to the specific situations discussed elsewhere in this Privacy Policy, we disclose information in the following situations:
We take reasonable steps to ensure that any third parties that process your information do so in accordance with the representations in this Privacy Policy.
We will not sell your personal information to third parties to use for their own benefit. We may also disclose Non-Identifiable Data at our discretion.
We may use cookies, beacons, tags, scripts, and other tracking technologies (e.g., Google Analytics) with our Services to help us understand your preferences and improve our Services, like saving your account settings and for authentication. Please note that if you adjust your web browser settings or opt-out of the use of certain cookies from us, some of the functions and features of our Services may not be available to you.
We may post links to third-party websites that are not owned or operated by us on our Website. Please be aware that we are not responsible or liable for any content, advertising, products, or other materials from such third-party websites or for any privacy or other practices of the third parties operating those websites.
We keep personal information as long as it is reasonably necessary for the purposes described in this Privacy Policy or otherwise in compliance with our data retention policies. Certain categories of personal information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information. We will take reasonable steps to delete your personal information if such information is no longer required for the purpose for which it was collected and we are not required to retain it under applicable law.
While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, no method of transmission over the Internet, or method of electronic storage, is fully secure. Accordingly, we cannot guarantee, ensure, or warrant the security of the personal information you transmit or provide to us, so you do so at your own risk.
You can make the following choices regarding your personal information:
Please address written requests and questions about your privacy rights and choices to privacy@fiveanddone.com or call us at (833) 590-2525.
Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
There may be situations where we cannot grant your request. Where we deny your request, in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
We may transfer your personal information for processing in countries other than the country in which you initially provided the information for the purposes described in this Privacy Policy. For example, if you are located outside of the United States, we typically transfer and process all personal information in the United States, where Five & Done is headquartered. The countries to which we transfer personal information may not guarantee the same level of protection for personal information as the one in which you reside. However, we will handle your personal information in accordance with this Privacy Policy regardless of where your personal information is processed.
We do not knowingly collect the personal information of minors or persons under 16 years of age through our Services. If we learn that we have collected personal information from a minor or person under 16 years of age, we will take reasonable measures to delete such information.
We may change, modify, add, or remove portions of this Privacy Policy at any time. Please refer back to this Privacy Policy periodically to review any updates. If we make material changes to this Privacy Policy, we will post notice of such changes on this page. The revised version of the Privacy Policy will be effective immediately (as indicated by the “Last Updated” date above) but will not apply retroactively.
If you have any questions, comments, or complaints concerning our privacy practices, including this Privacy Policy, please contact us at the appropriate address below.
By Email:
privacy@fiveanddone.com
By Mail:
Five & Done LLC
26940 Aliso Viejo Parkway #110
Aliso Viejo, CA 92656
(833) 590-2525
In all communications to us, please include the email address used with your account (if applicable), the website address or the specific Service to which you provided personal information, and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.
If you are not satisfied with our response, and are in the European Economic Area or the United Kingdom, you may have a right to lodge a complaint with your local supervisory authority.